Clear terms, no fine print.

About these terms

These terms apply when you buy a website, AI tool, marketing service, branding or app work from Webbiza (“we”, “us”), based in Brisbane, QLD. Your quote or written agreement sets out the details of your project. If it says something different from these terms, the quote or agreement wins.

Our services

We design and build websites, set up and run AI tools (such as chatbots, AI receptionists, missed-call text-back and review requests), provide marketing (local SEO, social media and Google or Meta ads), and create brands and apps.

We tell you what’s included before you pay. Anything outside that scope is quoted separately before we start it.

Prices and payment

Prices are in Australian dollars and include GST. They’re shown on our website or in your quote.

One-off work is paid as set out in your quote. Monthly plans are billed in advance each month. If a payment is late, we may pause the service until it’s paid.

Advertising spend on Google or Meta is paid by you directly to those platforms and is separate from our fees.

12-month website plans

If you choose to spread a website over 12 months, the plan runs for the full 12 months. If payments stop, the website may be paused until they’re paid.

Your domain is registered in your name from day one and always stays yours.

Cancelling monthly services

AI and marketing plans are month to month, with no lock-in contract. To cancel, give us 30 days’ notice in writing, by email is fine. We’ll stop the service and billing at the end of that notice period.

Who owns what

Once your project is paid in full, you own the website, brand files and content we created for you, as set out in your agreement. On a 12-month plan, the website becomes yours after the final payment.

We may use third-party tools, themes, fonts, images and software under their own licences. Those stay with their owners, and you can keep using them under the same licences.

We may show your finished work in our portfolio unless you ask us not to.

Your part

You give us accurate information and the content we need (such as text, photos and logins) on time, and you confirm you have the right to use anything you send us.

You’re responsible for how you use the services, including what your website, ads and AI tools say to your customers once you approve them.

Results

We work hard to get you more enquiries, but we can’t guarantee rankings, leads, sales or ad results. Those depend on things outside our control, such as search engines, platforms and your market.

Third-party services

Some services rely on other providers, such as hosting, domain registrars, AI and phone providers, Google and Meta. We’re not responsible for their outages or changes, but we’ll help you work through them.

Limitation of liability

Nothing in these terms limits your rights under the Australian Consumer Law. Where the law allows, our total liability to you is limited to the fees you paid us for the affected service in the 3 months before the claim, and we’re not liable for indirect losses such as lost profits or lost data.

Privacy

We handle your personal information as described in our Privacy policy.

Changes and governing law

We may update these terms from time to time. The version on this page applies from the date it’s published. These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms? Email webbiza.au@gmail.com or call 0468 782 594.